Empowering Your Team to Quickly Report Security Threats
Getting your team to report security issues quickly is important for your business. You might think you’re covered with so many security tech tools. But guess what? Your employees are your first line of defense, and they’re irreplaceable when spotting and reporting security threats.
Imagine this: One of your employees receives a fishy-looking email that appears to be from a trusted supplier. It’s a classic phishing attempt (that’s where a cybercriminal sends an email and pretends to be someone else to steal your data).
If the employee brushes it off or thinks someone else will handle it, that innocent-looking email could lead to a massive data breach, potentially costing your company big bucks.
According to Abnormal Security, only 2.1 percent of all known attacks are reported by employees to the security team. That’s shockingly low. Why? Well:
- They might not realize how important it is
- They’re scared of getting into trouble if they’re wrong
- Or they think it’s someone else’s job
Plus, if they’ve been shamed for security mistakes before, they’re even less likely to speak up.
One of the biggest reasons employees don’t report security issues is that they just don’t get it. They might not know what a security threat looks like or why reporting it is crucial. This is where education comes in.
Think of cybersecurity training as an engaging and interactive experience. Use real-life examples and scenarios to show how a minor issue can snowball into a significant problem if not reported.
Simulate phishing attacks and demonstrate the potential fallout. Make it clear that everyone has a vital role in keeping the company safe. When employees understand their actions can prevent a disaster, they’ll be more motivated to report anything suspicious.
Even if your employees want to report an issue, a complicated reporting process can stop them in their tracks. Make sure your reporting process is as simple as possible. Think easy-access buttons or quick links on your company’s intranet.
Make sure everyone knows how to report an issue. Regular reminders and clear instructions can go a long way. When someone does report something, give them immediate feedback. A simple thank you, or acknowledgment can reinforce their behavior and show them that their efforts matter.
It’s all about creating a culture where reporting security issues is seen as a positive action. If employees feel they’ll be judged or punished, they’ll keep quiet. Leaders in your company need to set the tone by being open about their own experiences with reporting issues. When the big boss talks openly about security, it encourages everyone else to do the same.
You could even consider appointing security champions within different departments. These are your go-to people for their peers, offering support and making the reporting process less intimidating. Keep security a regular topic of conversation so it stays fresh in everyone’s minds.
Also, celebrate the learning opportunities that come from reported incidents. Share success stories where reporting helped avoid a disaster. This will not only educate but also motivate your team to keep their eyes open and speak up.
By making it easy and rewarding for your employees to report security issues, you’re not just protecting your business but also building a more engaged and proactive workforce.
Encourage open communication and continuous learning, and avoid shaming anyone for their mistakes. The faster issues are reported, the easier and cheaper they are to fix, keeping your business secure and thriving.
This is something we regularly help businesses with. If we can help you too, get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
New data shows organizations are improving their ability to detect and respond to ransomware attacks, but is it fast enough to make a difference and stop attacks?
The key to stopping a ransomware attack involves speed and efficacy. Organizations must detect and stop an attack before data is exfiltrated and/or encrypted.
Cybersecurity vendor Mandiant’s latest M-Trends 2024 report shows that organizations improved their speed of detection (which Mandiant refers to as “Dwell Time,” or the number of days from an attacker being present in the environment to detection) from 9 days in 2023 to just 5 days in 2023. That’s a 44% improvement for organizations.
But we also saw another “dwell time” stat from last October, citing that ransomware threat actors only take an average of 1 day from initial access to encryption.
So, it’s great that organizations are detecting ransomware attacks more quickly. But is it enough? If threat actors complete their attacks in 1/5th the time, is detection something to even boast about? What’s not so obvious is that when you dig into the report’s data, you find that 55% of attacks took more than a week to detect.
The real answer here is to prevent attacks in the first place. By the time detection even happens, threat actors have completed their attack and may have “left the building.” Through new-school security awareness training, organizations can stop phishing and social engineering-based attacks by educating users on common techniques, helping to elevate the employee understanding of such attacks and the need for continual vigilance when interacting with email and the web.
Security awareness training empowers your workforce to make smarter security decisions every day. Over 65,000 organizations worldwide trust the KnowBe4 platform to strengthen their security culture and reduce human risk.
Information used in this article was provided by our partners at KnowBe4.
Researchers at Abnormal Security have observed a 360% increase in phishing attacks against state and local government entities over the past year.
The researchers write, “While phishing tends to consistently increase each year and regularly accounts for the majority of advanced threats, this level of growth is extraordinary.”
Here are the key takeaways from the research:
- Business Email Compromise (BEC) and Vendor Email Compromise (VEC): These attacks are particularly common. BEC involves impersonating a legitimate business email account to deceive recipients, while VEC focuses on compromising vendor emails to initiate fraudulent transactions. The research revealed that BEC attacks on public sector organizations increased by 70% year over year, while VEC attacks jumped 105%.
- Account Takeover Attacks: The increase in phishing incidents has given cybercriminals more opportunities to steal credentials, as phishing remains a highly effective method for compromising email accounts. With phishing attacks targeting public sector organizations surging significantly over the past year, it’s not surprising that there has been a 43% rise in account takeover incidents.
The use of AI in crafting more convincing phishing emails has surged in recent months. AI-generated emails are harder to detect due to their polished and authentic appearance, bypassing traditional security measures. In addition, a staggering 74% of data breaches involve human error, highlighting the vulnerability of employees in the cybersecurity chain. This includes mistakes such as clicking on malicious links, misconfiguring privileges, and using weak passwords.
State and local governments must invest in robust security awareness training to combat these sophisticated email threats. Educating employees on identifying suspicious emails and understanding the latest social engineering tactics can significantly reduce the risk of successful attacks. Additionally, implementing advanced security technologies can help detect and prevent malicious emails before they reach employees, providing a vital layer of defense.
Information used in this article was provided by our partners at KnowBe4.
Yeo & Yeo Technology (YYTECH) proudly marks a significant milestone, celebrating 40 years of dedicated service and innovation in information technology.
YYTECH began as a two-person division of Yeo & Yeo in 1984 when technology was exciting and new, and computers were just becoming mainstream. Today, YYTECH has more than 30 employees and over 30 technology partnerships and industry-leading certifications.
Reflecting on the journey, Yeo & Yeo Technology president Jeff McCulloch said, “Over the past 40 years, we’ve seen technology evolve from simple, personal computers to sophisticated AI and cloud-based computing systems. We’ve remained proactive, helping our clients adapt and succeed each step of the way.”
YYTECH serves a diverse range of industries, including education, government, healthcare, manufacturing, financial institutions, and small to mid-size businesses. By taking a holistic and agile approach to its clients’ needs, YYTECH offers comprehensive managed IT, cybersecurity, cloud solutions, programming, software and hardware solutions.
Fred Miller, vice president of YYTECH, emphasized the company’s client-centric philosophy. “At YYTECH, we strive to be a complete resource for our clients. Whether it’s enhancing cybersecurity measures, creating custom programs, or providing managed IT services, our goal is to help our clients navigate the complexities of the technology landscape with confidence and ease.”
Jeff McCulloch added that continuous learning has helped YYTECH meet clients’ needs. “Technology continues to advance at a rapid pace. Our team is dedicated to learning emerging technologies and obtaining new certifications, ensuring we can provide our clients with the latest tools and insights to help them stay ahead.”
As Yeo & Yeo Technology’s professionals celebrate 40 years of business, they express their gratitude to all past and present clients and colleagues for their trust and collaboration.
“Our success wouldn’t be possible without our clients’ continued trust and the hard work of our professionals,” McCulloch said. We are proud to celebrate this milestone and excited for the opportunities the future holds.”
For more information about Yeo & Yeo Technology and its services, please visit www.yeoandyeo.com/technology.
This webinar has concluded. You can watch the webinar below or any of the Copilot examples included in the presentation here.
Are you interested in seeing how Copilot for Microsoft 365 can improve your productivity? Join Yeo & Yeo Technology’s Software Consultant, Adam Seitz, for the second webinar in our Copilot series.
In this session, Adam will demonstrate practical tips and real-world applications to show how Copilot’s AI capabilities can enhance your daily work in Outlook, Teams, and Copilot Chat.
- Outlook: Summarize email chains, draft new emails, and utilize email coaching.
- Teams: Improve meeting notes and summaries, search and summarize chat messages, and provide insights during meetings.
- Copilot Chat: Communicate effectively with Copilot to find information within your environment.
See Copilot in action and learn how to elevate your work with the power of AI.
Stay Tuned for More
Are you excited about Copilot? This is the second in our ongoing webinar series. Stay tuned for future webinars, where we’ll explore more features and benefits of Microsoft Copilot. If you missed our first webinar, which focused on using Copilot in Word, Excel, and PowerPoint, you may watch the recording here:
Watch the Recording: Unleashing the Power of AI with Microsoft Copilot
Imagine this: You’re sitting in your office, sipping your morning coffee, going through your emails. Everything seems routine until you stumble upon an alarming message from your bank.
You click the link and log in to your bank … but something feels wrong.
You go back to your email and look again. Your heart skips a beat as you realize it’s not from your bank at all … it’s a cleverly disguised phishing scam. This is where criminals pretend to be someone else. They’ve sent you to a fake bank login page and you’ve just handed over your banking login details without even realizing it.
Now your business account has been compromised, and the criminals are already logging into your real bank account.
This scenario might sound like the plot of a dramatic novel, but unfortunately, it’s a reality many businesses face every day.
With all the modern communication tools we have, most businesses are still overly reliant on email. This 50-year-old tool refuses to go away.
Criminals aren’t just sending you fake emails; they are also trying to break into your inbox.
If you think about it, having access to someone’s email gives you a huge amount of power. You can reset their passwords, see their purchase history and travel plans, and even pretend to be them while emailing other people.
This is why criminals are obsessed with your email. 90% of cybersecurity attacks on businesses like yours start in your inbox.
So how do you prevent one of these nightmare scenarios?
First, Understand the Risks
Email is the one communication tool every business uses, which makes it the primary method for cyberattacks. The most common threats are phishing, and attachments that attempt to load malware onto your computer.
Phishing scams especially have become increasingly sophisticated. Cybercriminals are using smarter tactics than ever before to encourage you to give away sensitive information or click on malicious links.
The consequences of a successful email breach can be devastating for a business of any size. Here are just a few potential outcomes:
Data breaches: Cybercriminals may gain access to sensitive company or customer information, such as financial records, intellectual property, or personally identifiable information (PII). The exposure of this data not only compromises individual privacy but also exposes your business to regulatory penalties and lawsuits.
Financial losses: Email scams can result in financial losses through unauthorized wire transfers, fraudulent transactions, or ransom demands. These losses can have a significant impact on your bottom line and erode trust with customers and stakeholders.
Reputational damage: A breach can tarnish your business’s reputation and undermine customer trust. News of a data breach spreads quickly and can have long-lasting repercussions, driving away customers and damaging relationships with partners, investors, and suppliers.
Operational disruption: Dealing with the aftermath of a security breach can disrupt normal business operations, leading to downtime, productivity losses, and increased stress for your team.
Then Build a Strong Foundation for Secure Email
Choose a secure email service
The first step in strengthening your email security is to choose a reliable and secure email service provider. Look for providers that offer robust encryption protocols, secure authentication methods, and comprehensive spam filtering capabilities. You should also consider solutions that offer advanced threat detection and prevention features to safeguard against threats like phishing scams and malware attacks.
Implement strong authentication
Passwords are often the first line of defense against unauthorized access to your email accounts. Make sure your employees use strong, unique passwords for their email accounts.
Ideally, give your team a password manager. This can generate long random passwords, remember them, and securely input them so you don’t have to. Better security with less work for humans is smart.
Consider implementing multi-factor authentication (MFA) to add an extra layer of security. MFA requires people to provide additional verification, such as a one-time code sent to their mobile device, before accessing their accounts. This makes it significantly harder for attackers to gain unauthorized access.
Educate your team
Your employees are your first line of defense against email-based threats, but they can also be your weakest link if they’re not adequately trained. Provide comprehensive training on email security best practices, including how to recognize phishing attempts, avoid clicking on suspicious links or attachments, and report any suspicious emails to your IT support provider.
Regularly reinforce these training sessions to ensure that your team remains vigilant and up to date on the latest threats and tactics used by cybercriminals.
Secure mobile devices
Many of your employees use smartphones and tablets to access their work email accounts remotely. So, it’s important to make sure these devices are also adequately secured with security measures like passcodes, biometric authentication, and remote wipe capabilities in case of loss or theft. You may also consider using mobile device management (MDM) to enforce security policies and monitor how devices are being used, to prevent unauthorized access to corporate data.
Regularly update and patch
Keep all software up to date with the latest security patches and updates. Cybercriminals often exploit known vulnerabilities to gain access to systems and networks, so regularly applying patches is essential for maintaining secure email. Consider implementing automated ways to streamline the patching process and ensure that critical updates are applied promptly.
And Look at Extra Security
Email encryption
Email encryption is one of the most effective ways to protect your email. It scrambles the contents of your messages so that only the intended recipient can decipher them.
Implement end-to-end encryption to keep your emails secure both in transit and at rest. Also, consider using email encryption protocols such as Transport Layer Security (TLS) to encrypt communications between mail servers.
Advanced threat detection
Traditional spam filters and antivirus software can only do so much to protect against sophisticated email-based threats. Implement advanced threat detection that uses machine learning and artificial intelligence to analyze email traffic in real time. They’re looking for threats like phishing scams, attachments with malware, and suspicious URLs.
This can help you proactively detect and block malicious emails before they reach your inboxes, reducing the risk of a successful cyberattack.
Email archiving and retention
Implement email archiving and retention policies to ensure compliance with regulatory requirements and to preserve critical business communications for future reference.
Email archiving solutions capture and store copies of all inbound and outbound emails in a secure, tamper-proof repository, allowing you to retrieve and review historical email data as needed.
As a bonus, email archiving helps protect against data loss by providing a backup of your email communications in the event of a server failure or other catastrophic event.
Employee awareness and training
Even with the most advanced technical safeguards in place, human error remains a significant risk factor in email security.
Continuously educate and train your employees on email security best practices, emphasizing the importance of vigilance, skepticism, and caution with email messages.
If you want to test your team, conduct simulated phishing exercises to assess their awareness and responsiveness to phishing scams. Then provide targeted training to address any areas of weakness identified during these exercises.
Lastly, Monitoring and Optimization
Effective email security requires constant vigilance. Use robust monitoring tools and processes to continuously monitor email traffic, detect anomalies and suspicious activities, and respond promptly to potential security incidents.
What should you monitor, though?
Email logs, server activity, and user behavior will help identify signs of unauthorized access, unusual patterns, or potential security breaches.
Consider using security information and event management (SIEM) solutions to aggregate and analyze data from multiple sources and detect security threats in real time.
Develop a comprehensive incident response plan to guide your business’s response to email security incidents. Define roles and responsibilities, establish how best to communicate when you can’t trust email, and outline step-by-step procedures for investigating and mitigating security breaches.
You can also conduct regular exercises and simulations to test the effectiveness of your incident response plan and ensure that your team is prepared to respond quickly and effectively if there is a problem.
Regularly assess and audit your email security controls to identify vulnerabilities and areas for improvement.
How to Stay Ahead of the Curve
Keeping up to date with the latest trends, threats, and best practices in email security is essential for maintaining effective defenses against cyber threats.
But it’s a full-time job. This is another reason you should consider partnering with an IT support provider (like us) to keep you secure and ahead of the curve.
We subscribe to industry publications, newsletters, and blogs to stay informed about emerging threats, new attack techniques, and security vulnerabilities. We do it so you don’t have to.
And we keep our clients safe by handling all the security aspects of their email, so they don’t have to think about it.
Shall we talk more about your email security? Get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
If you’re all about doing everything you can to help your team maximize their productivity (who wouldn’t want that, right?), then you’ll love what Microsoft Teams has in store for us with its latest Copilot upgrades.
Imagine, you’re mid-Teams meeting, brainstorming like there’s no tomorrow. Ideas are flying all over the place! Even the quickest note-taker among you isn’t going to remember it all.
Never mind. Copilot’s got it. It can transcribe your conversation and understand your live chat, then summarize the most valuable insights.
It doesn’t stop there. Ever wish you could hit “undo” on a chat message and reword your response? Copilot can help with that too. In fact, it can come up with a fresh message suggestion right there in the chat. That could save you lots of time – and brainpower.
Copilot’s call recap tool can help with ordinary phone calls too. Teams Premium subscribers will benefit from handy recaps. It’s like having that personal assistant you always wished for (but you’ll still have to make your own coffee).
Microsoft has also made IntelliFrame the default setting for video calls. What’s that, you ask? It uses AI to identify the individual video feeds of all participants so that everyone gets their moment in the spotlight during Teams Rooms calls. It also means no more awkwardly cropped faces or disappearing attendees.
Smoother team collaboration, more insightful meetings, and video calls that look like they’re straight out of Hollywood … who doesn’t want that?!
If you’re not already maxing Teams in your business, we can help. Get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
By reading this, chances are you already know the importance of solid cybersecurity measures. Hopefully, you’ve got protections such as firewalls, antivirus software, and multi-factor authentication (where you get a login code from another device). Great work!
But here’s the thing: No matter how many security measures you have in place, there’s always a chance – however small – that someone might breach your defenses. No system is 100% foolproof. It’s like having the most advanced lock on your front door … sure, it’ll keep most burglars out, but if someone really wants to get in, they’ll find a way.
Cue the dramatic music.
You see, while having all those security measures in place is crucial, it’s equally important to have a plan for when – and not if – the worst-case scenario happens. Prepare for the worst while hoping for the best.
So, how do you plan for a cyberattack if you don’t know what you’re expecting, or when you’re expecting it?
Good news: It’s easier than you might think. To help you get started with your own recovery plan, we’ve broken things down into five steps. Follow these and you can rest assured that even if the worst happens, you and your team will know the best way to react to save your business from damage and disruption.
Step 1: Assess the Damage
When your business is hit by a cyberattack, it can feel like a punch in the gut and leave you scrambling to figure out what to do next. Instead of taking wild guesses or hitting the panic button, take a methodical approach to work out what exactly you’re dealing with.
First things first, take a moment to breathe. It’s easier said than done when your heart is racing and your mind is swirling with worst-case scenarios, but a clear head is your best ally in this situation.
Round up your team, gather everyone in a room (virtual or physical), and let them know what’s going on. It’s important to have all hands on deck to tackle the challenge together.
Now take stock of the damage. What systems or data have been compromised? Are there any immediate threats you need to address? Take notes, gather evidence, and try to get a clear picture of the situation.
Next, try to figure out how the attackers got in. Was it through a phishing email? A vulnerability in your software? Understanding what’s known as the ‘attack vector’ will help plug the hole and prevent future breaches.
Step 2: Contain the Breach
Once you have a handle on the situation, it’s time to contain the breach. This might involve shutting down compromised systems, isolating infected devices, or blocking suspicious network traffic, as well as changing your passwords. The goal is to prevent the attack from spreading further.
Depending on the severity of the attack and the nature of your business, you may need to notify the relevant authorities. This could include law enforcement, regulatory agencies, or industry watchdogs. Don’t be afraid to ask for help if you need it.
Step 3: Restore Your Systems and Data
OK, crisis averted. Now there are some steps you need to take to begin the restoration process and get back to business as quickly as possible.
Prioritize critical systems
Not all systems are created equal. Start by identifying the systems and data that are essential for your business operations. These might include customer databases, financial records, or production systems. Focus your efforts on restoring these first.
Restore from backup
Lost all your data? Don’t panic, that’s why you’ve got backups. Restore your systems and data from the most recent backup available. Make sure to verify the integrity of these first though. Some attacks can compromise them too.
Patch and update
Once your systems are back online, it’s important to patch any vulnerabilities that may have been exploited during the attack. Update your software, firmware, and security patches to make sure you’re running the latest, most secure versions.
Test, test, test
Before declaring victory and going back to business as usual, you need to test your restored systems thoroughly. Make sure everything is functioning as it should be and there are no lingering issues or vulnerabilities.
Communicate with stakeholders
Keep your stakeholders informed throughout the restoration process. Let them know what happened, what you’re doing to fix it, and when they can expect things to be back to normal. Transparency will help you maintain their trust and confidence.
Step 4: Learn and Adapt
Congratulations, you’ve survived a cyberattack. But before you kick back and relax, there’s one more thing you need to do: Learn and adapt for next time. Because let’s face it, there’s usually a next time. What lessons have you learned from this experience? What changes can you make to your security posture to better protect your business?
Conduct a security audit
Start by taking a close look at your existing security measures. Are there any gaps or weaknesses that need to be addressed? Conduct a thorough security audit to identify vulnerabilities in your systems, processes, and policies.
Implement multi-layered security
One of the most effective ways to defend against cyber threats is to implement a multi-layered security approach. This means using a combination of technologies and techniques, such as firewalls, antivirus software, intrusion detection systems, and employee training, to create multiple barriers against attacks.
Encrypt sensitive data
Encrypting sensitive data adds yet another layer of protection, making it much harder for attackers to access and exploit. Make sure to encrypt data both in transit (that’s when it’s being sent from person to person/place to place) and at rest (when it’s saved in your systems). For maximum security, consider implementing end-to-end encryption, where only the sender and recipient can decode the data.
Enforce strong password policies
Weak passwords are a cybercriminal’s best friend. Enforce strong password policies across your business, requiring employees to use long, randomly generated, unique passwords. A password manager can make this simpler and safer. Implementing multi-factor authentication for another layer of security is strongly recommended.
Stay up to date with security patches
Cyber threats are constantly evolving, so it’s crucial to stay on top of security patches and updates for your software, firmware, and operating systems. Make sure to apply patches as soon as possible to stop attackers from exploiting known vulnerabilities.
Educate and train employees
Your employees are your first line of defense against cyberattacks. Educate them about the importance of cybersecurity and provide regular training to help them recognize and respond to potential threats. Teach them how to spot phishing emails, avoid suspicious websites, and practice good security hygiene.
Monitor and respond to threats
Real-time monitoring and alerting systems will help you detect and respond to potential security threats as soon as they arise. Set up regular security audits and penetration tests for a proactive approach.
Step 5: Develop an Incident Response Plan (BEFORE you need it)
No matter how strong your defenses are, there’s always a chance that you’ll be targeted by cybercriminals again. That’s why it’s vital to have a solid incident response plan in place to help you respond quickly and effectively in the event of a cyberattack.
In fact, don’t wait to be targeted the first time. Create your incident response plan now, before you need it, and stay one step ahead.
Create your incident response team
The first step in developing an incident response plan is to set up a dedicated team responsible for handling cybersecurity incidents. This team should include representatives from IT, security, legal, communications, and other relevant departments. Make sure everyone knows their roles and responsibilities in the event of an incident.
Identify and prioritize threats
Next, identify the types of cyber threats your business will most likely face and prioritize them based on their potential impact. This will help you focus your resources on mitigating the most significant risks and developing targeted response strategies.
Develop response procedures
Once you’ve identified the threats, develop detailed response procedures for each type of incident. This should include step-by-step instructions for detecting, containing, and mitigating the impact of the incident, as well as communication protocols for notifying stakeholders and coordinating the response efforts.
Test and refine your plan
A plan is only as good as its execution, so test your incident response plan regularly through tabletop exercises and simulations. This will help identify any weaknesses or gaps so that you can refine it accordingly. Make sure to involve all members of your incident response team in these exercises to ensure everyone knows what to do in the event of an incident.
Communicate effectively
Communication is key, so make sure everyone involved in handling an incident knows their role, and also tell everyone in the business about the incident response plan. Anyone could be the first to sound the alarm, so everyone needs to know who to report any incidents to in the first instance.
Bonus Step 6: Partner with a Trusted IT Support Provider
It’s important to develop a culture of cybersecurity in your business, but sometimes you need expert help. That’s where partnering with an IT support provider (like us) can make all the difference.
We specialize in cybersecurity, which means we have the expertise and experience needed to keep your business safe and secure. We stay up to date on the latest threats, trends, and technologies, so you don’t have to.
With our knowledge and skills, you can benefit from best-in-class cybersecurity protection without having to become an expert yourself. And just think about the time and stress that could save.
One of the biggest advantages of working with an IT support provider is our ability to prevent cyberattacks before they even begin. Through proactive monitoring, threat intelligence, and security assessments, we can identify and address potential vulnerabilities in your systems and processes before cybercriminals can exploit them. This proactive approach can save you time, money, and headaches in the long run by preventing costly data breaches and downtime.
While you might worry about the expense, partnering with an IT support provider can actually be a cost-effective solution for small and medium-sized businesses that may not have the resources to maintain an in-house cybersecurity team.
By outsourcing your cybersecurity needs to a third-party provider, you can access enterprise-grade security solutions at a fraction of the price of hiring and training your own team.
Perhaps the most significant benefit of working with an IT support provider is the peace of mind that comes with knowing your business is in good hands. With a trusted partner by your side, you can rest easy knowing that your systems, data, and reputation are protected against cyber threats. You can focus on running your business confidently, knowing that your cybersecurity needs are being taken care of by professionals with your best interests at heart.
If that sounds appealing, we’d love to talk about how we can help your business. Get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
Improving productivity is a never-ending mission for most business owners and managers.
Whether it’s speeding up tasks or improving communication, every little bit helps. So, it’s crucial to make the most of the tools you already have.
And while you might think of your web browser as just a means to access the internet, it can be so much more than that. Especially if you use Microsoft Edge in Windows 11. It has loads of features that can help supercharge your productivity.
Here are five of our favorites.
1. Split Screen for Multitasking
Multitasking is a skill every business owner needs, and Microsoft Edge’s split-screen feature makes it easier than ever. Whether you’re comparing web pages, researching multiple topics, or simply keeping an eye on different sites simultaneously, the split screen lets you view two pages side-by-side within the same tab. It’s like having two windows open at once but without the clutter.
2. Vertical Tabs for Streamlined Navigation
Too many tabs? Yeah… we understand that. Microsoft Edge’s vertical tabs offer a fresh perspective on tab management. By stacking tabs vertically along the side of the browser window, you can easily navigate between open tabs and access essential controls like close and mute.
3. Workspaces for Seamless Collaboration
Collaboration is key in any business, and Microsoft Edge’s Workspaces feature makes it easier than ever to work well with colleagues or clients. Create a workspace with a collection of open tabs, then share it with others via a simple link. It means they can open multiple tabs with one click. It’s perfect for brainstorming sessions, project management, or team presentations.
4. Collections for Organized Research
Gathering information from the web is a common task. Microsoft Edge’s Collections feature makes this easier, allowing you to easily save and organize text, images, and videos from web pages into custom collections. Stay organized, focused, and productive.
5: Immersive Reader for Distraction-Free Reading
When you need to focus on reading an article or document online, distractions on the page can be a pain. Microsoft Edge’s Immersive Reader feature provides a clutter-free reading experience by removing ads, links, and other interruptions. Customize the text size, spacing, and color scheme to suit your preferences, and even have the content read aloud for hands-free reading.
If your business doesn’t already use Microsoft Edge on Windows 11, this could be the perfect time to switch. Can we help you move over? Get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
Have you heard about Team Copilot yet? It’s the latest addition to Microsoft’s suite of AI tools and should be available later this year.
Think of Team Copilot as an advanced, AI-powered assistant designed to help your team work better together. While Microsoft 365’s Copilot has been a personal assistant for individual tasks like drafting emails or recapping missed meetings, Team Copilot takes it to the next level by focusing on group activities. There are three main ways Team Copilot can help your team:
1. Meeting facilitator
During a Teams video call, Team Copilot can take notes that everyone in the meeting can see and edit. It can also create follow-up tasks, track time for each agenda item, and assist with in-person or hybrid meetings when used with Teams Rooms.
2. Group text chat assistant
In group text chats within Teams, Copilot can summarize lengthy conversations to highlight the most important information. It can also answer questions from the group, making it easier to stay on track and informed without wading through pages of chat history.
3. Project manager
Team Copilot can help manage projects by creating tasks and goals within Microsoft’s Planner app. It can assign these tasks to team members and even complete some tasks itself, like drafting a blog post. It will notify team members when their input is needed.
Boosting Productivity
Productivity isn’t just about individual work. It’s also about effective teamwork. So, by helping with group-oriented tasks, Team Copilot can improve your overall workflow.
It’s important to note that while Team Copilot is incredibly helpful, it doesn’t replace the role of a human meeting facilitator. It won’t lead meetings or ensure inclusivity, but it will create agendas, track time, take notes, and share files.
Team Copilot will be available in preview later this year for Microsoft 365 customers with a Copilot subscription. While it’s a work in progress, its potential to transform team productivity is huge.
If you have questions or need further assistance understanding how Copilot can benefit your business, check out our upcoming webinar, “Unleashing the Power of AI with Microsoft Copilot.”
Information used in this article was provided by our partners at MSP Marketing Edge.
This webinar has concluded. You can watch the webinar below or any of the Copilot examples included in the presentation here.
Are you ready to revolutionize the way you work with Microsoft Office applications? Join Yeo & Yeo Technology’s Software Consultant, Adam Seitz, for an overview of how you can enhance your productivity and efficiency using Microsoft Copilot within Word, Excel, and PowerPoint.
Microsoft Copilot for O365, an innovative AI-powered assistant, can streamline your daily tasks. In this webinar, Adam will provide in-depth demonstrations, practical tips, and real-world examples to showcase the capabilities of this powerful AI tool.
- Word: Discover how Copilot assists with writing, formatting, and suggesting relevant content.
- Excel: Tackle complex spreadsheets effortlessly. Copilot aids with formulas, data analysis, and visualization.
- PowerPoint: Elevate your presentations with Copilot’s design suggestions, slide layouts, and content creation.
This is a great opportunity to see Copilot in action and learn how AI is transforming the way we work.
Stay Tuned for More
Are you excited about Copilot? This webinar is just the beginning! In future webinars, we will explore how Microsoft Copilot can improve your experience with Teams, Outlook, and Copilot Chat. Stay tuned for more information about these sessions.
You know that staying ahead of the technology curve is vital for all businesses in a highly competitive marketplace. One innovation launched earlier this year is Wi-Fi 7, the next generation of wireless connection.
But what exactly does it offer, and is it worth the investment for your business?
- Lightning-fast speeds: No more buffering and lagging. Wi-Fi 7 brings blazing-fast speeds to keep your business running smoothly.
- Rock-solid connections: Forget all about dropped calls or lost connections. Wi-Fi 7 ensures reliable performance, even in busy environments.
- Future-proofing: Wi-Fi 7 is built to handle the demands of tomorrow’s tech. It’s future-proofing your business’s internet.
Now, here’s the million-dollar question: Should you upgrade to Wi-Fi 7? Well, it depends. While Wi-Fi 7 offers some awesome benefits, it can be a bit pricey to upgrade.
The initial investment includes the expense of next-gen routers capable of supporting Wi-Fi 7, which can range from hundreds to thousands. And there may also be ongoing operational costs, especially if you’re leasing routers from internet service providers.
If you’re not ready to dive into Wi-Fi 7 just yet, that’s OK. There are plenty of other ways to improve your business’s existing Wi-Fi. From optimizing your current setup to adding extenders or mesh networks, there are options to fit every budget.
We’re all about making sure you find the perfect tech solutions for your business to keep you and your team happy. If you’d like to go through your options, get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
Picture this: You’re going about your day, checking your emails, when suddenly you see a message from a company you trust. You think, “That’s safe to read.” But hold on just one minute … this email is not what it seems.
It’s part of yet another scam created by cybercriminals to trick you into clicking malicious links or giving up sensitive info. It’s called “SubdoMailing,” and it’s as dangerous as it sounds.
What’s the deal? Just like regular phishing attacks, cybercriminals pretend to be trusted brands.
But here’s how it works: These cybercriminals scour the internet for subdomains of reputable companies. You know those extra bits in a web address that come before the main domain, such as in experience.trustedbrand.com? That ‘experience’ bit is the subdomain.
They find a subdomain that the brand is no longer using and is still pointing to an external domain that’s no longer registered. Then, they buy the domain and set up the scam website.
So, you believe you’re clicking on experience.trustedbrand.com, but you have no idea it automatically redirects to scamwebsite.com.
The criminals are sending out five million emails a day targeting people in businesses just like yours. And because these emails are coming from what seems like a legitimate source, they often sail right past the usual security checks and land in your inbox.
Here’s our advice to keep you and your data safe and sound:
- Be wary of any emails that seem even remotely suspicious. If something looks fishy, it probably is.
- Before clicking on any links or downloading any attachments, take a moment to verify the sender. Look for red flags like spelling mistakes or unusual email addresses.
- Make sure your employees understand the latest phishing tactics and know how to spot a scam. A little knowledge goes a long way in keeping your company safe.
- Consider investing in top-notch security software to keep cybercriminals at bay. It might seem like an extra expense, but trust us, it’s worth it.
As always, if you need help with this or any other aspect of your email security, get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
CrowdStrike’s 10th annual Global Threat Report has revealed some alarming trends.
First off, cyberattacks are becoming faster than ever. Breakout times (that’s the time it takes for a criminal to move within your network after first getting in) have dropped significantly. We’re talking an average of just 62 minutes compared to 84 minutes last year.
This is not good news.
Not only are these attacks faster, but they’re also becoming more common. The report identifies a whopping 34 new cybercriminal groups, bringing the total to over 230 groups tracked by the company.
And guess what? These cybercriminals aren’t sitting around twiddling their thumbs. They’re getting more innovative and more sophisticated. The report highlights a new record breakout time of just two minutes and seven seconds. That’s barely enough time to grab a coffee, let alone mount a defense.
But here’s the real kicker: The human factor is increasingly becoming the main entry point for these cyberattacks.
They will try to get your people to click a link in a phishing email, which will take them to a fake login page. Once your employee enters their accurate login details, they have inadvertently handed them over.
Or they pretend to be someone your team trusts. This is called social engineering.
So, how can you protect your business from these cyber threats?
Educate your employees
Make sure your team is aware of the latest cyber threats and how to spot them. Regular training sessions can go a long way in preventing costly mistakes.
Implement strong password policies
Encourage the use of complex random passwords generated and remembered by password managers. Use multi-factor authentication for an added layer of security (this is where you use a second device to confirm it’s really you logging in).
Keep your systems updated
Make sure all software and systems are up to date with the latest security patches. Cybercriminals often exploit known vulnerabilities, so staying current is key.
Invest in cybersecurity software
Consider investing in reputable cybersecurity software that can help detect and mitigate threats in real time (we can help with this).
Back up your data
Regularly back up your data and store it in a secure location. In the event of a cyberattack, having backups can help minimize downtime and data loss.
When it comes to cybersecurity, it’s better to be safe than sorry. If we can help you to stay better prepared, get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
My laptop keeps disconnecting from my Wi-Fi. Can I stop this from happening?
First, check if you have any updates and run them. If that doesn’t fix the problem, it may be that you have outdated network drivers, a faulty network card, or security software that’s blocking the connection.
My files keep opening in the wrong application. Help!
This is a frustrating problem but an easy fix. Right-click the file you want to open and select ‘Open with,’ then ‘Choose another app.’ Then check the box that says, ‘Always open with this app.’
The display on my monitor suddenly looks low resolution. Why?
It may be that you need to update your graphics drivers. If you know the brand and model, go to the manufacturer’s website, and download the latest update. If that doesn’t work, send us a message.
Information used in this article was provided by our partners at MSP Marketing Edge.
We all know how important it is to keep our people up to date on the latest cyber threats. After all, with cyberattacks on the rise, staying one step ahead is crucial to protect your business from potential breaches.
But here’s the thing – annual cybersecurity training just isn’t cutting it anymore.
Sure, it’s become a routine part of the calendar for many organizations. And it’s great that it’s happening at all. But ask any security leader, and they’ll tell you… employees find it time-consuming and uninspiring. From clicking through slides to skimming through videos at double-speed, it’s usually seen as just another box to check.
And let’s be honest, even for those who do engage with the training, there’s little evidence it leads to real behavior change.
That’s because the traditional approach lacks interactivity and doesn’t connect with employees on a personal level. It’s more about checking boxes than building a culture of cyber security vigilance.
Guess what? There’s a better way. It’s all about small, regular, human-centric interventions. Think of it like the speed signs you see when you’re driving. They remind people to stop and think before they engage in risky behavior. Just as the signs work for driving, this kind of training makes your employees more aware of what they’re clicking.
By nudging employees toward safer decisions in real-time, we can help them develop better cyber hygiene habits without overwhelming them with information overload. It’s about empowering them to make smarter choices every day.
And, with the amount of Generative AI and third-party tools we’re surrounded with right now, it’s more important than ever to give employees the guidance they need to navigate potential risks. Whether it’s through real-time coaching or policy reminders, we can help employees understand the importance of safeguarding sensitive data.
So, while there may be a place for annual training, it’s time to think about using a more proactive approach to cyber security education.
This is something we can help you with. If you want to learn more, get in touch.
Information used in this article was provided by our partners at MSP Marketing Edge.
In today’s hyperconnected world, social media has become integral to most people’s daily lives. Platforms like Facebook, Twitter, and Instagram are used to share thoughts, experiences, and personal moments with friends and family. However, it’s essential to recognize the dangers of oversharing personal information online, as cybercriminals can exploit this data to stalk individuals at their homes or workplaces.
The Rise of Cyberstalking
Unfortunately, cyberstalking has become a significant issue in today’s digital landscape. The abundance of personal information available online allows cybercriminals to easily gather data about their victims, enabling them to harass, intimidate, or harm individuals. Social media platforms often reveal details about users’ locations, personal relationships, interests, and daily routines. When accessed by malicious actors, this information can lead to serious privacy invasions and safety threats.
The Dangers of Oversharing
Cybercriminals can construct a convincing false identity with seemingly harmless personal information like your full name, date of birth, and address. They can use these details to open credit accounts, apply for loans, and conduct fraudulent activities under your name. This can severely impact your financial health and damage your reputation for years.
Another significant risk of oversharing is the potential for physical threats. In a recent case in Tampa Bay, a young woman was targeted by an online predator while playing a popular game. After gaining her trust, he obtained her name, email, and phone number, tracked her home address, and began sending inappropriate texts. Eventually, he sent packages to her home and attempted to visit her with harmful intentions. Thankfully, she escaped to a neighbor’s house and called 911, leading to his arrest. This incident highlights the importance of educating children about the dangers of sharing personal information online.
Social engineering attacks are another threat. Cybercriminals use the information shared online to impersonate you or someone you trust, manipulating you into divulging sensitive information like passwords. These details are valuable to cybercriminals, enabling them to access your accounts illegally. Understanding social engineering and being vigilant about online sharing is crucial for protection.
Protecting Your Digital Footprint
In today’s interconnected world, safeguarding your digital footprint is essential. Fortunately, there are several steps you can take to protect yourself online.
- Familiarize yourself with your social media platforms’ privacy settings. Adjust these settings to limit the visibility of your personal information to only trusted friends and connections.
- Regularly review and update your privacy settings on all social media platforms. Privacy policies and settings can change, and new features can unexpectedly affect your privacy. Keeping your settings up-to-date is crucial for protecting your personal information.
- Be selective about whom you add to your social networks. Accept friend or connection requests only from people you know and trust, and be wary of suspicious profiles that could belong to cybercriminals.
- Before sharing any personal information, consider the potential consequences. Reflect on whether the data could be misused or compromise your safety. This mindfulness can prevent many vulnerabilities.
- Minimize sharing your location in real time. If you want to share experiences from a particular place, do so after you have left. Alternatively, mention a general area instead of an exact address. This practice helps maintain your privacy while allowing you to share your life with your network.
It is vital to be mindful of the risks associated with oversharing. Cybercriminals can exploit this information to stalk individuals, leading to potential harm or privacy invasions. Understanding the risks and taking proactive steps to protect your digital footprint can significantly reduce the likelihood of falling victim to cyberstalking. Your online safety is in your hands—stay vigilant and think twice before sharing personal information online.
Information used in this article was provided by our partners at KnowBe4.
Microsoft’s recent release of the Windows 11 update brings with it a seemingly minor change that could significantly benefit you and your team.
The spotlight falls on Copilot, Microsoft’s AI assistant, which now finds its place conveniently situated on the far right of the taskbar, within what tech enthusiasts refer to as the ‘system tray area.’ No longer will you need to scour for its elusive button amidst the clutter.
For those unenthused by Copilot’s offerings, fear not – removing it from the taskbar is a breeze. However, the potential productivity boost from having an AI assistant at your fingertips warrants giving it a chance before relegating it to obscurity.
But before you hastily inspect your taskbar for Copilot’s relocation, let’s delve into the finer details.
Dubbed Patch KB5034765 (quite the catchy title), this update has been gradually rolling out over the past few weeks. Yet, it’s not merely a rearrangement of buttons; it comes bundled with crucial security enhancements and bug fixes. Notably, one fix addresses an issue with Explorer.exe that was causing some PCs to freeze upon restart when a game controller was connected.
While this might not directly impact your business operations, it’s a testament to Microsoft’s commitment to ironing out even the smallest glitches. Additionally, the update resolves a delay problem with Narrator, the screen reading tool, ensuring smoother user experiences.
Although the changes introduced in this Windows 11 update may seem modest, it’s precisely these subtle tweaks that can streamline workflows and preempt disruptions for your team during their tasks.
Has your business made the transition to Windows 11? Our team stands ready to evaluate your current setup and provide tailored recommendations on whether an upgrade is beneficial or if sticking with Windows 10 is the optimal choice.
Reach out to us today and request a comprehensive tech audit to optimize your IT environment.
Information used in this article was provided by our partners at MSP Marketing Edge.
Recent data trends reveal a notable surge in posts by initial access brokers on the dark web, highlighting a looming cybersecurity challenge. While organizations prioritize preventive measures, detection methods, and response plans, a critical aspect seems to be overlooked: users falling victim to credential harvesting attacks by these brokers.
Credential attacks, achieved through social engineering, exploit users’ trust to obtain login credentials without the need for detectable malware illicitly. This tactic, as highlighted in CrowdStrike’s 2024 Global Threat Report, is on the rise, with a significant increase in compromised credential postings observed throughout the past year.
The escalating trend suggests a pressing need for organizations to fortify user protection against such attacks, emphasizing the importance of security awareness training to instill vigilant behaviors among employees when faced with unexpected credential requests.
As the threat landscape evolves, KnowBe4 stands as a trusted partner in empowering workforces to make informed security decisions, thereby fostering a stronger security culture and mitigating human risk for over 65,000 organizations globally.
Information used in this article was provided by our partners at KnowBe4.
When safeguarding your business data, one certainty stands out: Awareness of phishing emails is paramount. Picture them as wolves in sheep’s clothing, masquerading as legitimate communications to dupe unsuspecting recipients with malicious links, attachments, or requests for sensitive information under the guise of trusted sources.
Understanding the landscape is crucial, starting with a look at last year’s most common phishing scams. These scams typically fall into three main categories:
In the major category, finance-related phishing emails dominate, constituting a staggering 54% of attacks, often presenting fake invoices or payment requests to solicit financial details. Notification phishing emails follow closely, comprising 35% of attacks, leveraging urgency by claiming imminent password expiration or requiring immediate action.
Moderate themes encompass document and voicemail scams, representing 38% and 25% of attacks respectively, employing deceptive files or messages to compromise security.
While less prevalent, minor phishing themes including emails regarding benefits, taxes, job applications, and property still pose risks to the uninformed.
The repercussions of falling prey to these scams can be severe, ranging from financial loss to data breaches and damage to your company’s reputation. Thus, educating employees about phishing dangers and implementing robust cybersecurity measures are imperative for business protection.
Awareness and vigilance serve as primary defenses against phishing attacks. By staying informed, training staff, and fortifying security protocols, businesses can shield valuable assets from cyber threats.
We specialize in helping businesses bolster their defenses. If you’re uncertain about your level of protection, let’s discuss strategies to ensure comprehensive security.
Information used in this article was provided by our partners at MSP Marketing Edge.