VoIP Phone Systems

Yeo & Yeo Technology’s cloud-based VoIP phone system and collaboration platform, YeoVoice powered by Elevate, helps your team stay connected, productive, and mobile, whether they’re working in the office or remotely.

YeoVoice leverages the trusted functionality of the Elevate platform while providing personalized service and support from the Yeo & Yeo Technology team. It integrates all your essential communication tools—desktop phones, mobile devices, and computers—into one seamless, easy-to-manage solution.

Why Choose YeoVoice Powered by Elevate?

Highly Reliable: Elevate has East and West Coast data centers that provide geographic redundancy and reduce latency. Every deployment is backed by stringent prequalification and proprietary VoIP network testing to ensure crystal-clear voice quality and dependable service.

Simplified Scaling and Management: Scale at your pace—only pay for the number of users or resources you need today. Adding a new employee is as simple as ordering service and plugging in another phone.

Increased Productivity and Collaboration: Elevate lets mobile devices integrate directly with your corporate phone system, providing full functionality anywhere, on any device. Built-in tools like chat, SMS, video conferencing, screen sharing, file sharing, and backup promote stronger collaboration across your team.

Business Continuity: YeoVoice utilizes the Elevate mobile app and its full business phone functionality for use remotely and in the event that desk phones become unavailable due to outages or natural disasters.

Lower Cost: With flat, per-user pricing and unlimited domestic calling, YeoVoice is a cost-effective alternative to traditional phone systems.

Contact Center Capabilities: Elevate Contact Center enhances the customer experience with AI-driven call routing and a unified platform that brings together voice, chat, and email. Your team gets a complete omni-channel solution that improves response times and service quality.

How does a cloud-based service scale with my business?

• Scales with your business one user at a time, so you are never paying for users you don’t need. You purchase service for the exact number of users you have. Adding a new employee is as simple as ordering service and plugging in another phone.

Can my business depend on the cloud? How reliable is it?

• On-premises systems can be completely taken down if there is a power outage or natural disaster. Cloud-based phone systems are run outside your physical office location with multi-region data centers that have built-in redundancy that ensures an outage in one server or data center doesn’t bring the whole system down. Electricity or internet outages may impact your office’s phones, but not the service itself. The included mobile app is always available to make and receive business calls, texts, and instant messaging with other users.

It sounds complex. How do I set it up, and what’s involved in training? 

• Setup is all web-based, and we assist you every step of the way. New phones are generally provided, and they use the business’s existing internet wiring to each desk. User training videos make it easy for new users to get started quickly. Visit our YeoVoice training hub here.

How does pricing compare to my current system?

• It’s priced at a flat monthly fee per user, and features like voicemail, call forwarding, conferencing, video conferencing, team messaging, and more are included in the cost. Typically, it ends up being less expensive than an on-premises system when you consider all of the additional included features, which you can stop paying for separately.

Should I worry about call quality over the internet like static, echoes or choppy audio?

• You shouldn’t have to worry about this at all—we will run a network test and pre-qualify your network before any deployment to ensure call quality and clarity. Cloud phone system call quality should be as good as that of landlines.

What happens to my existing business phone numbers if I switch? And what about 800 numbers?

• When you switch to the cloud, you keep your existing phone numbers. Moving phone numbers is called “porting.” Porting local phone numbers typically takes about 2-4 weeks, and porting toll-free numbers typically takes about 1-2 weeks. Generally, your existing phone numbers are forwarded to your new system, so there is no downtime or change in how you do business.

The Elevate Training Hub is designed to help users get the most out of their cloud-based phone system. This easy-to-navigate video playlist includes guides on calling, chat, voicemail, and more, making it simple for your team to learn at their own pace. Whether you’re a current user or considering Elevate, see how we support you every step of the way.

Visit the Elevate Training Hub