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Updated Service Changes 3-24-2020: Yeo & Yeo offices remain closed — no longer accepting drop-offs

CPAs & Business Consultants

Thomas Hollerback
Thomas Hollerback, CPA, CFE President & CEO CPAs & Business Consultants

On March 23, Governor Whitmer announced the “stay home, stay safe” Executive Order 2020-21 that closed more nonessential businesses. Under U.S. Department of Homeland Security essential critical worker classifications, our Yeo & Yeo companies qualify as essential critical infrastructure workplaces — Yeo & Yeo CPAs, Yeo & Yeo Computer Consulting and Yeo & Yeo Medical Billing.
 
With that, in remaining socially responsible, we are implementing additional changes to our services to support this order and help ensure the health of our team members, clients, community and loved ones.
 
Yeo & Yeo CPA offices remain closed through at least April 17 and now includes the elimination of drop-offs.
 

The majority of our team members have been working remotely and more will be sent home or work rotating schedules to further support social distancing. Your emails and phone calls are being answered as usual (maybe not as quickly), and your Yeo & Yeo professionals are working remotely to meet your needs.

For our tax clients, we are continuing to work remotely and assure you that we are preparing and completing tax returns.
  • Due to the closure of our physical offices, we are no longer accepting drop-offs or pickup of documents. We ask that our clients share documents with us electronically through our Client Tax Portal.  
  • We encourage tax returns be sent to you electronically with e-file authorizations done electronically as well. If the print and mail of returns is required, safe handling processes are in place to do so, however, there could be additional delay in the mailing of printed returns. 
  • As communicated last week regarding the extension of the tax deadline extended to July 15, 2020, we are refocusing our efforts to provide those clients experiencing hardship with priority access to their advisor. We will work to meet your expectations while spreading work out to protect the health and well-being of our tax professionals. We are working tirelessly to keep clients informed of project status and probable turnaround time. 
For our payroll clients, we have Business Continuity Plans in place to continue to process all payroll.
  • We encourage your employees to convert to direct deposit if they have not already done so. While we have measures in place to produce paper checks, those employees could experience delay due to factors out of our control such as postal slowdown and the quarantine recommendation of all mail. Your payroll professional will communicate any changes with you as needed.
For our consulting and audit clients, our team members continue to work remotely and will communicate with you the coordination of needed documentation to maintain workflow as best as possible. Again, we highly encourage you to utilize our client portals.
 
As a reminder, we have launched a Coronavirus Resource Center, which you can access via our website. You will find links to our portals, relevant tax updates, labor and unemployment guidance, and many useful links. This content will be continuously updated to help you during this unprecedented situation.
 
I commend our entire team for their wholehearted commitment to serving our clients while juggling situations like school closures and elderly parents who need assistance. Yeo & Yeo’s mission is to provide outstanding business solutions, and this remains our guiding principle, now more than ever.
 
We are grateful for the continued trust and support you have given us as we have made incremental changes throughout this situation. We understand that all of you are experiencing similar disruption in your service. We are here to help and work together to get through this.
 
Stay strong. Stay healthy.

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