Keep Packages Safe From Theft This Holiday Season

In 2024, a whopping 22.4 billion parcels were shipped in the United States, according to shipping management vendor Pitney Bowes. The average American received 78% more packages in 2024 than in 2017 (growth fueled primarily by online purchasing). And this total is expected to climb even higher in 2025.

Many consumers and businesses have already experienced package theft or shipping fraud. But even if you haven’t, know that crooks have devised ways to take advantage of shifting consumer behavior. As the holidays approach, protect your packages — whether you’re sending or receiving — by learning about common schemes and how to foil them.

Outside theft

For consumers, “porch piracy” is probably the biggest threat, and it’s particularly prevalent around the holidays. Unfortunately, home security systems, including cameras, don’t always prevent such theft.

So if you’re expecting a package, use its tracking number to monitor its progress. You might also request a delivery signature — either your own or, if you won’t be home, a neighbor’s. Some retailers provide the option of delivering to a locker at a central location or a local business. Or have packages sent to your workplace, where a receptionist or shipping department employee can accept them.

If a package seems to be taking an unusually long time to be delivered or the tracking record shows no progress after a certain point, contact the shipping vendor for more information. You may need to be persistent.

If your business ships packages to residential addresses, provide buyers with email or text notifications that include tracking numbers once packages leave your facility. Consider using plain packaging that doesn’t tip off thieves to a parcel’s content — particularly if it’s an electronic device or other pricey merchandise. Insurance is usually a good idea. Package recipients are generally responsible for stolen deliveries to their address. But you may offer customers automatic replacements or refunds if packages are stolen, and, without insurance, theft will ultimately affect your bottom line.

Inside jobs

Last year, four employees of a major delivery service provider were arrested for stealing packages from their employer’s Arizona warehouse. They were nabbed after the company discovered suspicious transaction log items, revealing surveillance camera footage and fake shipping labels that contained the workers’ home addresses. Similar “inside jobs” have been discovered by other shipping vendors.

Perhaps you suspect some of your own employees are helping themselves to goods you’re shipping or receiving. Investigate with the help of a forensic accountant. Your business may need stronger internal controls, including greater management oversight, increased stock checks and regular audits.

Happy holidays

Remain vigilant this holiday season to ensure your online purchases arrive safely or your customer orders are fulfilled without issue. If you’re a business owner, contact us for fraud prevention tips or help investigating potential workplace theft — because nothing should steal the joy of the season.

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