4 Benefits of Unified Business Communications

What Are PBX Cloud Phones, and How Do They Work?


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Modern businesses thrive when they master communications. To do this, they need the right technology. Traditional legacy phone systems are restrictive and limited, but moving phone communications to the cloud enables mobility and flexibility. If you’re considering upgrading your phone system, you’ll want to know about a PBX cloud phone system.

What Are PBX Cloud Phones?

PBX stands for a Private Branch Exchange. PBX phones have been around for some time, and they create a private telephone network within one organization. In a standard PBX, the ability to use the system is only on-premises. Such a setup requires expensive servers on-site.

What’s different about PBX cloud phones is that they use VoIP (voice over internet protocol), which means they don’t need phone lines, only an internet connection. A cloud PBX lives in the cloud, sitting in a secure and remote data center. You still have all the same features for routing and management, just without the costly equipment.

How Do PBX Phone Systems Work?

As noted, the internet is the basis of cloud PBX platforms, not phone lines. With a connection, users can make and receive calls in many ways. You can use a desk phone that plugs into a router, similar to conventional PBX phones. Additionally, you can use an application on your desktop or mobile phone. Using cloud-based phones offers true versatility to take and place calls from wherever, which means they are ideal for remote or hybrid work.

The application itself and the data acquired from usage (i.e., voicemails) reside in the cloud. To leverage such a solution, you’ll engage with a provider that delivers the software and hardware. It simplifies phone system billing and management.

Why Move Phone Systems to the Cloud?

In the past year, businesses experienced tremendous change due to the pandemic. Remote work became the norm; however, this was a trend already in the making. COVID-19 accelerated it. This shift caused many companies to rethink their internal and external communications and migrate everything to the cloud.

Converting to the cloud for applications across the enterprise offers freedom from a centralized work location. While the return to the office is already occurring, that doesn’t mean you still don’t need to provide flexibility to your team regarding communications.

When you move to the cloud, you can have confidence that it’s secure, cost-effective, and scalable.

Ready to upgrade your phone system? Contact us today to discuss how the cloud can support your growing business.

Information used in this article was provided by our partners at Intermedia.

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